Customer Success & Vendor Onboarding Intern

Remote30 hours/weekInternshipMin. 6 months

About the Role

We are looking for a proactive, organized, and people-oriented Customer Success & Vendor Onboarding Intern to help us onboard vendors, support our users, and create an excellent experience across the Mindioo platform.

You will work closely with our team to guide coaches, creators, and wellness professionals through the onboarding process, help them set up and optimize their profiles, resolve user questions, and collect feedback to improve the platform.

This role is ideal for someone who enjoys working with people, solving problems, improving processes, and helping businesses succeed in a growing startup environment.

Responsibilities

Vendor Onboarding & Activation

Guide new vendors through the onboarding process, including account creation, profile setup, and platform navigation
Help coaches and wellness professionals present their services and products effectively on Mindioo
Follow up with vendors to ensure they complete their profiles and are ready to use the platform
Identify onboarding challenges and suggest ways to improve vendor activation and engagement
Maintain vendor onboarding trackers and ensure records and communications are up to date

Customer Success & Support

Provide friendly, timely, and effective support to vendors and clients via email and chat
Respond to questions about accounts, profiles, platform features, and booking-related processes
Troubleshoot basic technical and account-related issues and escalate more complex cases to the relevant team members
Collect and document user feedback, recurring questions, and common pain points
Help create FAQs, onboarding guides, tutorials, and other self-service resources
Build positive relationships with vendors and help them get the most value from the platform

Retention & Process Improvement

Monitor vendor engagement and onboarding progress to identify users who may need additional support
Follow up with inactive vendors and help them overcome barriers to using the platform
Track customer satisfaction, recurring issues, and onboarding completion
Identify opportunities to improve customer experience, retention, and support efficiency
Document support workflows and suggest process improvements and automation opportunities
Collaborate with the product and development teams to communicate user feedback and contribute to platform improvements

What We're Looking For

Strong written and verbal communication skills in English
A friendly, empathetic, and customer-oriented approach
Excellent organizational skills and attention to detail
A proactive mindset with strong problem-solving skills
Confidence communicating with different people and building professional relationships
Ability to work independently in a remote, international team
Willingness to learn new tools, systems, and workflows
Familiarity with CRM platforms, customer support tools, or project management systems is a plus, but not required
Interest in personal development, wellness, coaching, or mindfulness
No previous professional experience is required. We value curiosity, initiative, reliability, and a genuine interest in helping people succeed

What You'll Gain

Hands-on experience in customer success and vendor management at an early-stage AI startup
Direct exposure to customer onboarding, activation, engagement, and retention
Experience working closely with founders, product teams, and developers
An opportunity to influence the customer experience and contribute to product improvements
Practical experience building scalable onboarding and customer support processes
Mentorship, professional development, and the opportunity to grow your skills in a remote-first international environment

Internship Details

Fully remote
Part-time commitment of at least 15 hours per week
Minimum 6-month internship
Flexible working hours, with availability during CET working hours
Flexible start date
Unpaid internship

To apply, please submit your CV at info@mindioo.com