Terms of Service

TERMS OF SERVICE

Last updated October 19, 2026

AGREEMENT TO OUR LEGAL TERMS

These Terms of Service ("Terms of Service") govern purchases, subscriptions, and use of paid services, courses, or products provided through www.mindioo.com (the "Site"), operated by Mindioo Inc. ("Company," "we," "us," or "our"), a Delaware corporation. Our address is 254 Chapman Rd, Ste 208 #21626, Newark, DE 19702, United States. These Terms apply to transactions and content provided for a fee, including one-time purchases and subscriptions (collectively, the "Paid Services").

By purchasing or subscribing to our Paid Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, in addition to our Terms of Use, which govern the general access and use of our Site and other related services. These Terms of Service, together with the Terms of Use and the Privacy Policy (collectively ‘‘Legal Terms’’) constitute the full binding agreement between you, whether personally or on behalf of an entity (‘‘you’’, ‘‘Provider’’ or ‘‘Client’’) and Mindioo regarding the use of the Paid Services. In the event of a conflict between these Terms of Service and the Terms of Use, the provisions of these Terms of Service will take precedence with respect to the Paid Services. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We may update these Terms of Service from time to time. Where required by applicable law, we will provide notice of material changes and explain when they take effect. The updated version will be posted on the Site with a revised update date. Continued use after the effective date may constitute acceptance where permitted by law.

Please ensure you are at least 18 years of age to access the Paid Services.

We recommend that you print a copy of these Terms of Service for your records.

PAID SERVICES

PLATFORM OVERVIEW

AI features. Mindioo may use AI to provide search results, recommendations, suggestions, or assistance with content. AI-generated outputs may be inaccurate or incomplete and are not a substitute for professional medical, psychiatric, legal, financial, or other qualified professional advice. Users should independently evaluate AI-generated outputs and seek qualified professional guidance where appropriate.

Mindioo is a marketplace platform connecting clients seeking courses, coaching, and other personal development services with independent providers offering coaching sessions, courses, e-books, and other content. The platform provides tools for listing and discovering provider offerings, scheduling, communication, and payment facilitation. Providers are independent and are not employees or agents of Mindioo.

CLIENT AND COACH INTERACTION

Mindioo allows clients to browse and connect with providers offering services through the Site. Providers create profiles and describe their offerings. Mindioo facilitates access to the Site and transactions but is not ordinarily a party to the contract for a provider offering. Providers are responsible for their offerings and delivery. Nothing in these Terms excludes rights that cannot be excluded under applicable law.

INDEPENDENT RELATIONSHIP DISCLAIMER

Mindioo does not offer any coaching advice, services, recommendations, or referrals. Providers are independent contractors providing their content and services on the Site and are not employees or agents of Mindioo. Any coaching services provided through the Site are strictly between the Provider and Client. Mindioo is not responsible for the actions or omissions of either party, including but not limited to:

Any failure by the Provider to deliver services as agreed.
Any failure by the Client to pay for services rendered.

Mindioo strongly encourages both Clients and Providers to clearly communicate and document the terms of their agreements, but Mindioo is not responsible for ensuring that either party enters into a formal written agreement.

DISCLAIMERS OF QUALITY AND WARRANTIES

Mindioo does not vouch for or guarantee the services provided by Providers and makes no warranty, guarantee, or representation as to the quality, competence, or qualifications of any Provider. Mindioo does not verify whether Providers have appropriate professional credentials or liability insurance coverage. Clients are encouraged to perform their own due diligence when selecting a Provider to engage with on the Site.

The Site does not guarantee any particular outcomes or results from the services provided by Providers. All services are provided “as-is” without any guarantees from Mindioo, and any issues or disputes must be resolved directly between the Client and Provider.

Client and Provider Representations

By using the paid services on the Site you represent and warrant that:

You are of legal age in your jurisdiction to form a binding agreement.
Your use of the Site and its services will comply with all applicable laws, including local, state, and federal regulations.
You understand that Mindioo facilitates the transactions between Providers and Clients, and is not responsible for the agreements or interactions between users.
You understand that Mindioo is not responsible for ensuring that your interactions or agreements with other users (Providers or Clients) comply with legal or professional standards.
You accept full responsibility for entering into agreements with other users on the Site.
PAYMENT TERMS

FEES FOR Mindioo SERVICES

You agree to pay the fees described on the Site and presented to you before purchase. Payment methods and payment processing may be provided by third parties, including Stripe. Subscription charges, Mindioo marketplace commissions, and payment-processing fees are separate. Applicable third-party terms and policies may also apply.

While we strive to ensure the reliability of these services, Mindioo is not liable for any issues, delays, or damages arising from the use of these third-party tools, for e.g. our third-party payment gateway Stripe. Both Client and Providers must comply with the terms of service, privacy policies and other policies of these third-party providers in addition to Mindioo's Legal Terms.

MARKETPLACE TRANSACTIONS

Payments made by clients to providers through the Mindioo platform are processed through Stripe or another payment provider identified at checkout. The provider payout may be reduced by Mindioo commission, payment-processing fees, and any applicable currency-conversion or payout fees. These deductions are separate and are applied as disclosed for the relevant transaction.

Stripe processing fees are additional to Mindioo commission and, where applicable, are deducted from the provider payout. Fees depend on payment method, transaction, currency, region, and Stripe services used, and may change under Stripe's published terms. See https://stripe.com/pricing.
Mindioo commission for one-time course purchases and paid coaching sessions: 9% for Free plan providers, 6% for Premium plan providers, and 3% for Pro plan providers. The provider subscription fee, if any, is separate.

VENDOR PAYOUTS

Payments made by clients are subject to a standard safety period of seven (7) calendar days after service completion or digital purchase before the relevant funds become eligible for payout. Automatic provider payouts are scheduled weekly on Mondays, subject to account verification, transaction status, applicable law, and risk or compliance review. The minimum payout threshold is the equivalent of €25. Payout initiation does not guarantee a particular bank-arrival date; processing times depend on payment providers and financial institutions.

If you prefer to opt-in to automatic payouts, when enabled, automatic payouts are initiated on Mondays each week.

Funds shown as available for payout reflect applicable deductions disclosed for the transaction. Any additional payout fees must be disclosed to the provider before they apply. Exact payout fees by currency must be confirmed and published before this section is finalized.

VENDOR PAYMENT PROCESSING

As a Provider on the Mindioo Marketplace, you agree to pay the Fees through the Site, including any assignments or services agreed upon through the Site. Providers must ensure that all payments from Clients are processed via Stripe through the Mindioo platform, even if the services expand beyond what was initially posted.

In the event a Client contacts the Provider in attempts to make payments outside of the Site, the Provider agrees to notify Mindioo of any new payment arrangements. If payments are made outside of the Site without prior notification to Mindioo, both parties waive any payment guarantees, dispute resolution protections, or support from Mindioo.

PAYOUT FEES

Table of Charges for Providers paying out in US Dollars
Table of Charges for Providers paying out in other currencies

REFUNDS

Refunds and cancellations. Refund eligibility depends on the type of purchase, the circumstances, any terms shown at checkout, and applicable law. Except where required by law or expressly stated in an applicable purchase or cancellation policy, payments are not automatically refundable. For assistance with a refund or cancellation, contact info@mindioo.com. Nothing in these Terms limits mandatory consumer rights.

CHANGES TO FEES

Mindioo may change platform fees from time to time. Where required by applicable law or these Terms, we will provide advance notice of fee changes. Changes will take effect as stated in the notice and subject to any termination or cancellation rights available under applicable law.

TAXES AND OTHER CHARGES

Fees are exclusive of applicable taxes unless the price presented at checkout states otherwise. You are responsible for taxes legally payable by you, and Mindioo will collect or remit taxes where required by applicable law.

PLATFORM CIRCUMVENTION

Where a transaction is initiated through Mindioo, clients and providers must not use off-platform arrangements to evade applicable platform fees or payment safeguards. We may restrict or suspend accounts for material or repeated violations, subject to applicable law and any required notice or appeal rights.

ASSISTANCE WITH PAYOUTS

If you need any assistance with locating a payout or fixing an issue with a payout, please submit a request for one-on-one assistance to our email at info@mindioo.com

VENDOR TERMS

VENDOR TERMS

VENDOR REGISTRATION AND ACCOUNT SETUP

Providers must apply for and create an account to upload and sell content in various forms (‘‘Content’’) including courses, e-books, videos, podcasts, and 1:1 coaching sessions on the Site. By registering as a Provider, you agree to abide by both the Terms of Use and these Terms of Service.
You are responsible for providing accurate, current, and complete information during the registration process. This includes your business name, contact information, payment details, and any other information required to set up your profile.
After registration, we will review your application. We reserve the right to approve or deny any Provider registration at our sole discretion, based on our Site's quality standards.
We reserve the right to approve or remove any Provider content on the Site.

VENDOR PROFILE AND CONTENT UPLOAD

Provider’s retain full ownership of all intellectual property rights associated with their uploaded Content. All Content must be accurately described and of high quality, ensuring it complies with applicable laws, including but not limited to intellectual property, consumer protection, and data privacy laws.
License to Mindioo: By uploading Content, you grant Mindioo a limited, non-exclusive, revocable license to display, distribute, and make your Content available to Clients on the Site solely for the purpose of facilitating transactions. This includes the right for Mindioo to advertise and market your Content, including courses, e-books, videos, and other materials, in any format and through any channels deemed appropriate, such as promotional emails, social media posts, website banners, and featured listings. Mindioo may also use your name, likeness, and trademarks in connection with promotional activities related to your Content to attract customers to the Site and enhance visibility, as well as showcase your Content in various formats, including promotional materials, tutorials, or highlights that illustrate the value of your offerings to registered and potential future Clients. Mindioo will not copy, modify, distribute, sell, resell, or otherwise exploit your Content for any other purpose without your explicit written consent. This license is granted for the duration that the Content is available on the Site and will be revoked when the Content is removed, unless otherwise required to fulfill ongoing transactions.
By uploading any Content, you represent and warrant that:
The Content is original and does not infringe on any third-party rights (including copyright, trademark, or intellectual property rights).
The Content is accurate, up-to-date, and provided in good faith.
The Content complies with all applicable local, national, and international laws and regulations, including but not limited to regulations concerning the provision of personal development, holistic therapy, or coaching services.
The Content, if health or wellness-related, does not constitute medical advice and is clearly marked as informational or educational in nature.
Provider are solely responsible for ensuring that their uploaded Content is legal and appropriate for the Site. Mindioo reserves the right to review, remove, or request edits to any Content that violates the Legal Terms, or applicable laws or any other Site agreements and policies.
In addition, Providers must comply with the content upload rules outlined in the User Generated Contributions section of the Terms of Use, which apply to all users providing their own contributions to the Site. Please refer to Section 11 of the Terms of Use for further details.

Provider Responsibilities for 1:1 Coaching Sessions

If offering 1:1 sessions, Provider must ensure that all sessions are conducted professionally, ethically, and in compliance with any applicable certification or licensing requirements related to their field (e.g., life coaching, holistic therapy).
Provider must clearly define the terms of any 1:1 sessions, including duration, and how sessions will be delivered (e.g., via video call).
The Provider is responsible for managing their own bookings, cancellations, and session delivery, unless specified otherwise by the Site.
Providers are responsible for ensuring the confidentiality and security of any sensitive information and data shared with them by Clients during their sessions or through the Site. This includes adhering to industry standards for data protection and complying with all applicable data protection laws. Mindioo is not responsible for any breaches of data security arising from Providers’ handling of data

Provider Content Management and Updates

Provider are expected to regularly update their Content to reflect accurate information and provide users with the most current resources.
Any changes to course material, pricing, or service offerings must be updated promptly within the Provider’s profile. Provider are responsible for managing their Content, and users will be notified of major updates as deemed necessary by Mindioo.
Failure to comply with the Legal Terms, or applicable laws may result in suspension or termination of the Provider’s account without prior notice.

CLIENT USER TERMS

Access to Provider Content

As a Client, you may purchase, subscribe to, or access a variety of Content and services provided by Provider, including e-books, video courses, podcasts, and 1:1 coaching sessions. By purchasing or accessing Content, you agree to these Service Terms and the Site’s Terms of Use.
Clients are responsible for reviewing the Provider's profile, content descriptions, and any applicable terms related to the specific services or content they wish to purchase. Mindioo DOES NOT GUARANTEE THE ACCURACY, QUALITY, OR LEGALITY OF CONTENT PROVIDED BY THE VENDOR.

Content Formats and Accessibility

Content may be delivered in various formats and must be accessed through the Site. It is your responsibility to ensure that you have the necessary devices and software to access the content in the format provided.
Certain content may be available for download, while other content may only be accessible via streaming or in-session delivery. The terms for content access (e.g., lifetime access, subscription-based, or time-limited) will be clearly defined for each product or service offered by Provider or on the Site.

1:1 Coaching Sessions

Clients can book 1:1 coaching sessions directly with Providers through the Site. The terms for these sessions, including the time and delivery method (e.g., video call), will be set by the Provider and should be reviewed carefully before booking.
It is the Client’s responsibility to attend scheduled sessions and communicate with the Provider regarding any cancellations or rescheduling, based on the Provider's individual policies.

User Conduct and Compliance

When engaging with Provider or accessing content, users must adhere to these Terms of Service and the Terms of Use and maintain appropriate behavior in all interactions. Any form of abusive, disruptive, or inappropriate conduct may result in the suspension or termination of the user’s access to the Site.
Users are prohibited from sharing, distributing, or reselling any content obtained through the Site unless explicitly allowed by the Provider's terms.

Disclaimer of Provider Liability

While we work to ensure that Provider on the Site are of high quality, Mindioo does not assume responsibility for the actions, qualifications, or content provided by individual Provider. Users must exercise their own judgment when purchasing or engaging with Provider-provided services, and if required, must enter into a formal written agreement with the Providers to dictate their terms of engagement, however Mindioo is not responsible for enforcing or ensuring that the Client user and Provider enter into this formal agreement.

Mindioo is not liable for any losses, damages, or disputes arising from the use of Provider content or services, including 1:1 coaching sessions, unless such issues are the direct result of our Site’s failure to uphold their Legal Terms.

DISPUTES AND GOVERNING LAW

DISPUTES BETWEEN USERS

Mindioo is not a party to, nor responsible for, any agreements, disputes, or interactions between Providers and Clients. Any disputes arising from the agreements between users should be resolved between the respective parties, and Mindioo will not mediate or intervene in such disputes. Coaches and clients are encouraged to establish written agreements that clearly outline the terms of their services. Each party is responsible for ensuring that their agreements comply with the laws applicable to their jurisdiction. The governing law and jurisdiction for any disputes between Providers and Clients should be agreed upon between the respective parties in their independent agreements. Mindioo does not dictate the governing law for such agreements and is not responsible for any legal conflicts that may arise.

DISPUTES AGAINST Mindioo

Disputes between clients and providers about a provider's offering should be addressed between those parties, subject to applicable law and mandatory consumer rights. Disputes against Mindioo are governed by the governing-law and dispute-resolution provisions in Mindioo's Terms of Use, subject to mandatory rights that apply to you.